Effective Date: [25/04/2025]
We want you to be satisfied with your purchase from Olugblobal International. This policy outlines how we handle returns, refunds, and the conditions under which they are approved.
1. Return Eligibility
- Returns are only accepted if the product delivered is faulty or defective and not due to customer-caused damage.
- Products must be returned in their original condition, with all packaging, accessories, and documentation intact.
- Both new and used devices are eligible for return if the fault is due to a manufacturing or functional issue.
2. Return Request Period
- All return requests must be made within 7 days of delivery.
- Requests made after 7 days will not be accepted under this policy.
3. How to Request a Return
To initiate a return:
- Contact our support team within the 7-day window.
- Include a description of the issue and photos or videos of the defect.
- Await authorisation before shipping the product back.
4. Return Shipping Costs
- Customers are responsible for the cost of return shipping.
- We advise using a trackable shipping method. Olugblobal International is not liable for returned items lost in transit.
5. Inspection & Approval
Once your returned product is received:
- Our team will inspect the item to confirm the reported issue.
- If the product is confirmed to be faulty and in original condition, the return will be approved.
6. Refunds
- Approved refunds will be processed via the original payment method (e.g., card or cryptocurrency).
- Please allow 5–10 business days for the refund to reflect, depending on your payment provider.
7. Replacements
- Instead of a refund, customers may request a replacement of the same item, subject to availability.
- If the item is out of stock, a full refund will be issued.
8. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Products returned after the 7-day window.
- Items damaged by improper handling or user error.
- Missing components or packaging.
- Issues were not reported or documented at the time of the return request.
9. Used Products Disclaimer
Used (pre-owned) devices are sold as-is with full disclosure of their condition. However, if a defect is present that wasn’t disclosed or apparent at the time of sale, such items are still eligible for return under this policy.
